Shipping & Returns
Smaller items ship via UPS. Large products and/or quantities ship via LTL common carriers to buildings with loading docks suitable for freight trucks. Receiving situations requiring Call-Before-Delivery, Lift Gates, Residential, Extended Service Areas, Redelivery, or other accessorial conditions will incur additional charges. Inside delivery, receiving, installation, or setup is not included. Deliveries are during normal business hours of 8 to 5, Monday through Friday.
We ship to the continental United States. Hawaii and Alaska require additional freight charges. We do not ship to postal boxes or US Territories. We do not ship to countries other than the United States.
Please note many of our products do not exist prior to your order and are manufactured specifically for you upon order placement. These orders are custom regardless of color choice. Custom orders are not returnable once shipped. Once in production, a custom order may not be able to be canceled at all or at best, will incur cancellation fees.
If you have questions about the returnability of an item, please contact us before ordering. We will be glad to send you finish samples before ordering.
We accept returns of non-custom merchandise up to 15 days after receipt of your order, however no merchandise may be returned without our written consent and shipping instructions and may be subject to a cancellation fee of up to 40% of the list price. Unauthorized returns will not be accepted.